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Shipping &
Returns
SHIPPING
Free Standard Delivery with any purchase within the United Kingdom. International Standard Delivery available within Europe and the Middle East.
Orders will be shipped within 3-5 working days. Please Note - this excludes weekends and Bank Holidays.
RETURNS
Due to the nature of our products, all sales are final and cannot be exchanged. If you have any questions, please email us at info@thehanitizingcompany.com​
REFUND/REPLACEMENT OF DAMAGED PRODUCTS/PACKAGES:
If you received a package that has suffered any damage during shipment that affected HANI’s product quality, you will need to inform The Hanitizing Company before 7 calendar days from the delivery date.
To open and file the claim, you'll need to email info@thehanitizingcompany.com the following (no claims will be processed unless this documentation is submitted):
• Picture or video of the damaged item(s).
• Picture of the shipping box the products were delivered in.
• Picture of the shipping label.
HANI is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement.
Damaged products purchased through third party retailers must be claimed directly to the third party retailer. We are unable to process claims of damaged products that haven’t been ordered directly through SPRAYHANI.COM.